Channel Manager
This role is open for iAspire candidates only.
Position Title: Channel Manager
Job Summary:
- Responsible to provide level 1 Support to Customer Care, Relationship Managers, Sales Officers and Implementation Offices within IBS and other units that uses our channel.
- Ensures the availability of the channel and other application owned by ITBG-ChMD.
- Liaises with ITG and vendor partners to address Audit Findings, Production Fixes, and Work-around for certain products, features and application.
- Prioritizes channel fixes and schedule when fixes will be deployed in production.
- Create and implements channel strategies surrounding audit findings, EOS & EOL related upgrades.
- Provides work-around for features with issues that requires enhancements. Identify processes in the system that can be further optimized.
- Creates/update process in order to speed up the development, investigation, handling of issues and its resolution.
- Replication and testing of bug fixes before deployment of any change in production.
- Support product/sales on RFP, System integration for complex and technical deals.
Qualifications:
- Above average communication and analytical skills
- At least 2-3 years experience on any IT Support or Project Management areas
- Good client and project management skills
Other Details:
- Rank: Junior Officer
- Business Unit: IBS/ITBG/Channels Management Division/ Production Support Department
- Location: Metrobank Plaza Makati