CBS - Collections Manager

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Position Title: Collections Manager


Job Summary:  

The job holder manages the Hardcore (60 – 89 DPD accounts) Collections Specialists to ensure that all collection activities are conducted in accordance with performance and productivity standards and within guidelines. He/she participates in team planning for appropriate strategies to drive and sustain improvement and to achieve collection goals.

  • Monitor team performance
  • Control delinquency of assigned group of accounts within set standards
  • Minimize risk and credit losses
  • Address various customer issues
  • Management of Debt Collection Service Providers


Role Exposure:

  • Broaden one's knowledge in credit card operations
  • Enhance one’s skills in customer handling, decision making, and negotiation
  • Join a customer-oriented team  of highly motivated individuals



  • Bachelor’s degree holder; preferably graduate of business course
  • At least 3 years of collections experience in recoveries preferably from credit card company, bank or collection agencies
  • At least 3 years people management experience preferably handling collection assistants
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint
  • Knowledge on collection system and policies/procedures is an advantage


Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector – Credit Operations Group - Collections

Location: Metropark, Pasay City