Collections Systems Officer

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Position Title: Collections Systems Officer


Job Summary:

The role supports the Senior Collections Strategies and Business Performance Officer in the strategic and tactical management of the department's various systems used for Collections (e.g. Tallyman, Adeptra and Dialer). The role will also manager the operation and maintenance of all Collections systems related activities and will be responsible for recommending, supporting, and implementing departmental initiatives. The role will work with various internal and external units to ensure effectiveness and efficiency of systems as outlined by each business unit while ensuring adherence to all compliance requirements. The role is expected to provide inputs and analysis with regard to collections queue management through the systems.


Role Exposure:

  • Enhance your skills on the different Collections related systems
  • Expand your network as you collaborate with different internal business units, and external vendors on the system maintenance and upgrade



  • Bachelor’s degree holder; some units in MBA or a post graduate degree program is an advantage

  • 1-2 years of collections experience preferably from credit card company, bank, collection agencies, BPO/call center industry

  • At least 1 year people management experience preferably handling collection assistants, IT-related, or telecommunication  background will be an advantage
  • Strong working knowledge of MS Word, Excel, Access, and PowerPoint; knowledge of IT programming (e.g. SQL, VB, Sybase, etc.), and other call center technology is an advantage

  • Experience in automated collection systems (e.g. Tallyman, Adeptra) ; Visio; and predictive dialer is an advantage (e.g. Aspect UIP and ALM)


Other Details:

Rank: Officer

Unit: Consumer Business Sector – Credit Operations Group

Location: Metropark, Pasay City