Non-Voice Operations Staff

Be #InGoodHands with Metrobank


Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!


Position Title: Non Voice Operations Staff

Role Opportunities: 

  • Sharpen your problem solving, customer service, and communication skills.
  • Expand your network through frequent collaboration with different teams.
  • Gain knowledge on the Bank’s various products and services.

Job Summary:

  • Provides world-class customer service
  • Responds to customer inquiries and requests made via e-mail and provides satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and e-Banking related transactions
  • Ensures proper coordination of complaints with support units to provide resolution within the prescribed turn-around-time.


  • Bachelor’s Degree holder
  • Excellent written and verbal English communication skills
  • Experience in Customer Service or related field is an advantage
  • Willing to work on a shifting schedule, weekends and holidays

Other Details:

  • Unit: Branch Banking Sector | Customer Engagement Group | Contact Center Division
  • Rank: Rank & File
  • Location: Metropark, Pasay