Account Coordinator - Consumer Lending Business Center (Cebu)
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Job Summary:
- Assists in meeting the unit’s targets thru servicing daily requirements of clients, maintains updated data/information on loan accounts, and ensures completion of all loan-related documentary requirements to assist them in analyzing clients’ requirements and/or credit worthiness.Responsible to arrive at a decision based on the current policies and guidelines, and acquire mastery of the verification guidelines and active acquisition and test programs.
Role Expectation:
- Solicits/generates credit applications from clients referred/endorsed by developers, existing clients, phone inquiries, walk-ins, among others.
- Gathers and collates necessary and updated information/data Son loan accounts. Ascertains the authenticity and completeness of documents submitted.
- Maintains updated lists and loan ticklers of loan accounts.
- Assists in pre-screening of loan applicants thru conducting phone verifications for in-depth interview to verify the veracity of information on the application as well as in surveying pricing/ transactions of clients with other banks.
- Prepares basic analysis/evaluation of client’s proposal to provide them with inputs in their decision-making process. Prepares Proposals for Tie-ups and Evaluation and Recommendation for Credit Accommodation (ERCA).
- Follows-up submission of legal/documentary requirements on credits. Ascertains the authenticity and completeness of documents submitted. Coordinates with Consumer Lending Group – Consumer Credit Division for appraisal of property and credit investigation.
- Follows-up submission of legal/documentary requirements on credits. Ascertains the authenticity and completeness of documents submitted. Coordinates with Consumer Lending Group – Consumer Credit Division for appraisal of property and credit investigation.
- Coordinates/communicates with accredited companies and loan borrowers for the client’s loans.
- Liaises between clients and Bank’s operating units.
- Assists in making client calls for one on one briefing/consultation of prospective borrowers, presentation of loan guidelines, follow-up of documentary requirements, among others.
- Assists in the preparation of Budget and Business Plans.
- Assists in the preparation of transaction media needed to recommend approval of proposed credits.
- Informs sales agents or client of credit decision made regarding their application, assists them in signing of documents and follows up submission post-approval documentary requirements.
- Coordinates with insurance companies, external agency, legal unit, and other concerned units of the Bank for booking of accounts.
- Monitors and collects on maturities of client’s loan accounts.
- Assists in after sales requests from clients, which include Statement of Account, Account History, loan documents, among others.
- Reviews periodically account profitability and financial condition/performance of loan accounts.
- Assists in the handling of customer complaints and recommends solutions.
- Files, safekeeps and maintains folders of the loan accounts. Tracks submission of any documents deficiencies.
- Acts as joint custodian for numbered forms allocated to the center and executes the necessary control functions for the unit’s voice logger.
- Keeps Customer Index Card updated at all times.
- Dispatches outgoing letters, documents and requests.
Qualifications:
- Bachelor’s degree holder; preferably graduate of business course
- With experience handling loans (preferably housing and car loans)
- Good communications skills
- Proficient knowledge in Microsoft applications
Other Details:
Rank: Rank and File
Unit: Consumer Business Sector – Consumer Lending Group
Location: Cebu, Fuente Osmena