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CBS - RELATIONSHIP MANAGER - CEBU

Position Title:  Relationship Manager - Cebu/ Negros Occidental

 

Job Summary

The jobholder is primarily responsible for managing customer relationships and developing new business opportunities. The jobholder is focused on portfolio growth in a competitive environment whilst not compromising the retention of the existing customer base or service level agreements.

 

Specific Duties & Responsibilities

  • Support strategic plans based on growing revenue, sales, market share productivity across the Merchant Acquiring business.
  • Bring on books strategic Merchant partners with a view of growing Acquiring business and increasing MCC footsteps in the industry.
  • Conduct Merchant visitations, outbound calls and extending customer service activities with a view of establishing rapport with merchants and resolving issues.
  • Build, develop and utilize relationships with key areas within MCC and the Metrobank Group to grow Acquiring business.
  • Monitor performance of the merchant terminal network, daily/weekly/monthly reports.
  • Implement point-of-sales (POS) product upgrades from a device hardware, software and communications perspective.
  • Assist in the design, measure, analyze, implement and monitor strategic projects to ensure that each operational aspect of the project is considered and scheduled for completion within specified timeframes.
  • Identify potential process/service enhancement and escalate as necessary
  • Ensure all concerns, issues and requests of the key contacts are addressed on a timely and accurate manner
  • Coordinate with different business units to provide immediate feedback to key accounts
  • Perform projects/responsibilities/special tasks that may be assigned from time to time (e.g. BROC, BCP, Cost Champ, Corp. Correspondents, Line Trainer, e-Champ

 

Qualification:

 

  • Bachelor’s degree from a College/ University
  • At least 2 years of experience doing sales in a financial institution or merchant acquiring business. Experience acquiring technology is an advantage
  • Experience in coordinating with merchants
  • Willing to do field work (area: Visayas Area 1 and 5 - Cebu/Negros Occidental)
  • Willing to work on weekends and holidays

 

 

Other Details:

 

Rank: Officer

Unit: Consumer Business Sector / Merchant Acquiring / Merchant Acquiring Sales Department

Location:  Metrobank (Cebu) Plaza, Osmeña Blvd., Near Rotonda, Cebu City

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