CBS - CREDIT ASSISTANT

The Credit Assistant position is responsible for ensuring effective record management, quality phone verification of data provided by Merchants and back office support for the Merchant Acquiring Unit of Credit Acquisition Division.

Achieve the key performance indicators of the unit, e.g., Service Indicator, accuracy, efficiency, etc.

 Ensures that merchant folders received from Merchant Acquiring are complete, supported by transmittal report and properly arranged prior evaluation
 Endorses merchants for ocular inspection to 3rd party service provider/s
 Ensures that callout spiel on verifying a merchant is aligned with approved script
 Ensures evaluated merchant applications are escalated to appropriate signatories
 Ensures that merchant documents are properly filed and can easily be located by authorized personnel in a secured area
 Ensures that secured area is locked at all times
 Creates effective strategies to minimize error and meet performance indicators
 Provides daily productivity report or MIS to Supervisor to measure daily performance
 Receives merchant ocular reports from external service provider/s
 Assists in monitoring the status of merchant applications for approval
 Ensures that processed merchant applications for creation/maintenance are forwarded to TPMP within cut-off period
 Maintains the integrity of merchant database and other related MIS
 Creates an environment of continuous process improvement
 Return incomplete documentary requirements of merchant folders should be supported by transmittal

Performance of Control Functions Adheres to proper code of conduct
 Escalates issues to Supervisor that may result to bank risks
 Gives feedback to, and cooperation with, other departments
 Work on projects that may be assigned from time to time

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:  Credit MACQ Assistant

Job Summary

• Responsible for accurate record management, timely updates of merchant records across various databases for all approved regular and sub-merchant accounts, and providing back-office support to the Merchant Acquiring Unit.

Specific Duties & Responsibilities

Performance and Compliance
• Achieve unit KPIs, including service indicators, accuracy, and efficiency.
• Track merchant agreements to ensure timely signature by Metrobank signatories and notarization when applicable.
• Monitor and verify that all merchant-related agreements requiring Metrobank sign-off and notarization are properly executed.
• Ensure timely updates to merchant databases, covering approved regular and sub-merchant accounts.
• Upload all approved merchant requests into the Docuvu system promptly.
• Track and monitor documents subject to Quality Control sampling.
• Verify completeness of merchant folders and organize them properly before filing.
• Maintain secure storage of merchant documents with controlled access.

Process Improvement
• Develop and implement strategies to reduce errors and meet performance goals.
• Drive continuous process improvement initiatives.
Reporting
• Prepare and submit daily productivity and MIS reports to the supervisor.
• Safeguard the integrity of merchant databases and related MIS.

Risk and Compliance Checks
• Utilize internal and external systems (e.g., PRIME, NFC, CIF, IDBS, LexisNexis, Visa Online, MasterCard Trace, World Check One) for negative checking, as needed.
• Return incomplete merchant documentation without delay.

Qualifications:

• Bachelor’s degree holder; preferably business course
• Proficiency in MS Word and MS Excel.
• Office and file management experience is an advantage.
• Strong communication skills for clear and engaging information delivery.
• High attention to detail, planning, and time management.
• Ability to set and maintain high work standards.
• Wiling to work onsite 100% during weekdays, weekends, or holidays
• Willing to render overtime

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Credit Acquisition Division

Location:  Makati City