CBS - CS SPECIALIST (CORRESPONDENCE)

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Position Title: CBS - CS Specialist (Correspondence)

Job Summary: A CS Specialist is responsible in responding and attending to correspondences or requests of cardholders sent via e-mail, chat, social media posts, and other internal applications. They are also responsible in fulfilling, processing, or resolving requests while providing feedback in a timely manner.

Qualifications:

• Bachelor’s degree from a college/university

• At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply

• Excellent Oral and Written Communication Skills

• Proficient in the following Microsoft applications: Word, Excel and PowerPoint

• Candidates should be willing to work on shifting schedule and should be amenable to work on site 100%

Rank: Rank & File

Unit: Consumer Business Sector - Digital Contact Operations Section

Location: Ayala, Makati (MCC)