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CBS - CUSTOMER SERVICE REPRESENTATIVE (BAU)

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

 

 

Position Title:  CBS Customer Service Representative (BAU)

 

Job Summary

  • This position is responsible for providing quality service to Cardholders, Metrobank and PS Bank branches, by ensuring timely and accurate resolution of card sales, service inquiries, requests, complaints and other concerns made via call, email and other correspondences.

 

Specific Duties & Responsibilities

  • Cross-sell other products/cards/services of Metrobank Card Corporation
  • Coordinate and monitor requests and provide feedback, within reasonable time, to the branches, cardholders and to concerned business units
  • Maintain cardholder’s information (update status) such as change in billing address/alternate address and contact numbers
  • Handle system maintenance to facilitate clients’ requests and concerns as correction of agent bank and processing of activation/cancellation of accounts
  • Ensure that service standards and/or performance metrics (set by Management) are consistently met, if not exceeded
  • Perform anti-attrition efforts at all times and endeavor to retain customers
  • Refer or escalate calls and/or emails in a prompt and professional manner when appropriate
  • Continually identify and suggest improvements to customer service

 

 

Qualifications:

  • Bachelor’s degree from a College/University
  • Good verbal and written communication skills
  • Proficient in various software applications including MS Word, Excel and PowerPoint.
  • Target-driven and Customer-oriented
  • Fresh graduates and young professionals are welcome to apply
  • Must be willing to report 100% onsite and on shifting schedule

 

 

Other Details:

Rank: Rank and File

Unit: CBS - Operations Group | Customer Service Department | Digital Contact Operations Section

Location:  Metrobank Card Center, Makati City

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