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CBS - FRAUD OFFICER

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Position Title:  Fraud Officer

Job Summary:

  • The position is primarily responsible for identifying potential fraudulent transactions, validating suspicious transactions and/or requests with the cardholder or merchant, and prevents additional suspicious transactions while ensuring that the high level of customer service is maintained when interacting with the customer. The position is also responsible for investigation and providing sound disposition on fraud related cases flagged by different fraud detection tools and cases endorsed by other units.

 

Specific Duties & Responsibilities:

As Issuing Fraud Officer, below are his/her responsibilities

  • Performs case analysis and case update in Falcon Case Manager
  • Conducts call-out to cardholders, branch and other third parties for transaction confirmation
  • Performs card status code and status code reason change, as applicable, to control fraud
  • Conducts extensive positive ID confirmation on requests with Suspicious Calls tagging endorsed by other units
  • Conducts extensive positive ID confirmation on requests with Failed PID tagging endorsed by other units
  • Performs update in CIMSv3/Ifrend with the results of extensive positive ID confirmation
  • Prepares, updates and sends results of extensive positive ID confirmation to CS team
  • Performs callback on accounts temporarily blocked.
  • Sends SMS/Email notifications to the cardholders, as needed
  • Handles fraud inbound calls
  • Enrolls cards in Exception List and/or Warning Bulletin as necessary
  • Performs enrollment of cards in Falcon hotlists, as needed
  • Process dispute filing in iFrend, as needed
  • Sends Dispute Form to cardholders, as necessary
  • Sends cancellation requests to acquiring banks
  • Process manual card replacements, as needed
  • Process day 2 reports such as Possible ATO, USFT/SFRD Day2 Callback, CNP reports.
  • Performs activation/deactivation of PRIME customer alerts
  • Updates the travel advisory file
  • Performs record update in ARCOT
  • Performs Authorization functions during graveyard shift

As Acquiring Fraud Officer, below are his/her responsibilities

  • Performs case analysis and case update in Fraud Guard – Acquirer
  • Conducts call-out to merchants, branch and other third parties for transaction confirmation
  • Performs merchant account and location status change as necessary, to control fraud
  • Enrolls suspicious and identified fraudulent off-us cards in Hot Cards List to decline transactions
  • Holds/Release merchant payment as necessary
  • Sends transactions confirmation requests to Issuing banks, as necessary
  • Conducts merchant education/orientation

As Investigation Fraud Officer, below are his/her responsibilities

  • Performs fraud case creation, monitoring and update in PRIME Dispute Manager
  • Performs credit/debit adjustments in PRIME Dispute Manager
  • Reporting of fraud transactions to schemes for compliance
  • Prepare investigation results and submits recommendation on the case
  • Prepare regulatory reports such as, but not limited to, BSP/STR Report
  • Fraud Payment Arrangement Booking
  • Performs update in CIMSv3/Ifrend for the results
  • Updates the Fraud Detection Database as required
  • Conducts field investigation as required to resolve fraud cases
  • Conducts third party ocular inspection and prepare ocular result report
  • Prepare correspondences (letter) to the cardholder
  • Preparation of Fraud Data for submission to CCAP & Risk Committee
  • Updates internal fraud negative files
  • Reconciles fraud losses versus Finance GL
  • Reviews Direct Sales Agents prior accreditation versus negative files
    • Prepares required Fraud reports
    • Prepares training materials and acts as training coordinator
  • Ensures compliance to regulatory requirements and internal policies
  • Performs projects / responsibilities that may be assigned from time to time (e.g. BORC, BCP, Cost Champion, Corp. Correspondent, Line trainer, E-Champ)

Qualifications:

  • Bachelor’s degree holder; preferably graduate of business course
  • Knowledge on PRIME application is an advantage
  • 1-2 years of experience in fraud management from a bank or credit card company is an advantage
  • Satisfactory oral and written communication, interpersonal and leadership skills
  • Intermediate knowledge the following Microsoft applications: Word, Excel and PowerPoint

 

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department / Fraud Management Section

Location:  MCC Ayala, Makati

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