CBS - HEAD, BUSINESS PERFORMANCE MANAGEMENT

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Position Title: Head, Business Performance Management

Job Summary:

• The Head of Business Performance Management is responsible for leading the sector-wide planning, monitoring, and governance of key business performance indicators across the product lines of the Consumer Business  Sector.
• This role collaborates closely with CBS senior leadership to translate strategic priorities into measurable outcomes, provide forward-looking performance insights, and enable disciplined decision-making through robust performance management frameworks.
• Identifies drivers of revenue growth and provides insights for revenue optimization and cost minimization
• Performs cost analysis and assists the business to make sound decisions in terms of budget utilization
• Manages the planning and execution of the annual budget planning exercise of the sector

Specific Duties & Responsibilities:

• Ensures the achievement of card acquisition targets on a monthly, quarterly and annual basis utilizing all available resources to maximize sales opportunities and drive program execution.
• Promote the adoption of digital application fulfillment.
• Pro-actively participates in the identification of acquisition opportunities in alternative channels such as Corporate engagement programs, partnerships, collaborations to differentiate Metrobank vs competition.
• Generate quality turn-ins, approval and CPA, based on the agreed metrics
• Manage the ratio of Premium to Non-Premium card acquisition
• Periodic competitive reports and trends to be provided to head office based on insights, feedback and observations on ground
• Escalate issues to his Immediate Supervisor/ Unit Head that may result to Bank risk.
• Perform projects/ responsibilities that may be assigned from time to time

Qualifications:

• Leads the design and execution of the Consumer Business performance management framework – on a product-, segment-, and sector-level - ensuring alignment with overall business strategies and financial plans.
• Partners with business and finance leaders in annual budget planning, target setting, and periodic forecasting of key business and financial KPIs.
• Establishes performance review cadences (monthly, quarterly, and ad-hoc) to track progress, identify risks and opportunities, and recommend corrective actions
• Provides actionable insights and forward-looking analysis to support strategic and tactical decision-making
• Identifies emerging trends, performance drivers, cost drivers, and gaps versus targets (including deviations), and proactively recommends improvement initiatives
• Supports Sector Head with concise performance dashboards, scorecards, and briefing materials
• Provides timely and relevant management information on a regular (e.g., daily, weekly, monthly) basis focusing on key financial result areas and performance indicators
• Manages regular forecasts (trajectory) of financial  performance of the sector based on revised assumptions, recent trends, directions, and/or actual figures
• Implements financial control policies, processes and procedures for the business, particularly on expense management
• Partners with CBS business units on post implementation review of the financial performance of implemented initiatives
• Builds and maintains a network with the CBS leaders to ensure consistency of approach and communication of budget agenda items
• Handles other business performance and strategic support related functions as may be assigned on an ad hoc basis

Other Details:

Rank: Senior Officer

Unit: Consumer Business Sector – Decision Management Division

Location: Metrobank Card Center, Makati City