CBS - PROCESS CONTROL SPECIALIST

Be #InGoodHands with Metrobank

 

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

 

With Metrobank, a meaningful life is within your reach!

 

Position Title: Process Control Specialist

 

Role Opportunities: 

  • Acquire excellent knowledge of the card products and features, system functionalities, company policies and procedures and customer service orientation
  • Learn to provide accurate evaluations and assignment of errors based on the existing parameters as embodied in the Quality Assurance Framework and in compliance to existing company standards and policies
  • Provide suggestions or recommendations for process improvement initiatives in Customer Service to resolve identified issues

 

Job Summary:

 

The position is responsible for maintaining Customer Service’s Quality Standards by ensuring that all maintenance activities and reversals are done in accordance with the approved guidelines and policies or has the requisite approval in the performance of such. It is also involved in Risk and Fraud Reduction activities by ensuring that all errors are immediately identified and corrected in a timely and appropriate manner.

 

Qualifications:

  • Bachelor’s degree ; preferably graduate of mathematics or business course
  • Must have at least 1 year experience in Customer Service
  • Must have excellent knowledge of existing Guidelines and Policies, Procedures and Processes of Customer Service in a credit card / financial company
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint; excellent knowledge in Prime and iFrend system is an advantage
  • Willing to work overtime, on shifting schedule (if necessary), weekends and holidays

 

Other Details:

  • Unit: Consumer Business Sector | CBS – Operations Group | Customer Service | Process Control & Engineering Department
  • Rank: Rank & File
  • Location: Metrobank Card Center