CBS - SALES SUPPORT ASSOCIATE
Be #InGoodHands with Metrobank
Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
JOB SUMMARY
The jobholder is primarily responsible in supporting the Sales Division in terms of complaint logging and handling. They are also assigned to coordinate with various departments to address requests and inquiry related to sales.
RESPONSIBILITIES
- Support the sales operations in terms of complaint resolution across all campaigns for telesales, branch, direct and corporate sales.
- Ensure that all complaints are deliberated with proper call chronology and call analysis based on call validation.
- Prepare accounts for endorsement for various requests such as reversal, cancellation, transfer of insurance, and delivery of certificate.
- Close monitoring of Customer Interactive Maintenance System (CIMS) and all other channels such as email are completed within the required turnaround time.
QUALIFICATIONS
- Bachelor's Degree holder
- At least 6 months experience in sales and/or admin work
- Knowledge in report generation, drafting and preparing communication materials is preferred
- Experience in working in Cards business
- Working knowledge of MS Office applications
Other Details
Unit: Credit Card Sales Division
Rank: Rank and File
Location: Metrobank, Makati