CHANNEL MANAGER - DEVELOPMENT

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Position Title:  Channel Manager, Development

Job Summary

Responsible for end-to-end design and development activities for Retail Digital channels and other surrounds systems. Ensures new features and enhancements are based on customer-centered designs and are delivered on time. Channel Manager works with cross-functional teams to support channel strategies and achieve revenue targets and comply with bank standards in terms of risk, audit, compliance and fraud.

Specific Duties & Responsibilities

Development

• Evaluates and assess requirements and propose prioritization based on bank’s strategic goal and compliance targets
• Prepares Requests for System Change (RSCs), including documentation of business requirements and high-level flows and screen flows
• Reviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured
• Participates in user research activities to ensure alignment of requirements with customer needs and desires
• Develops policies & procedures; reviews ITG documentation in UAT and production implementation, etc.; coordinates & completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks;
• Prepares requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.
• Assists Channel Development Lead and or Head in coordinating with other business units & external strategic partners to develop new features or major enhancements
• Prepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured
• Conducts & manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting
• Conducts trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implemented
• Prepares pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancements
• Assists Channel Development Lead or Channel Managers in implementing pilot program and work closely with team to be able to come up with roadmap and prioritize projects accordingly.
• Monitors transaction and user experience after project implementation
• Creates Status Report for assigned tasks and deliverables and report regularly to team and stakeholders

Qualification:

• At least a Bachelor’s degree in Business, Finance, or Information Technology course
• Certifications in relevant topics (user experience, design thinking/ human centered design, project management, agile delivery, etc.)
• At least 2 years relevant work experience in e-commerce, fintech, telco, FMCG, or banking set-up
• Future-looking, tech and digital trends enthusiast
• With product or channel development, user experience design, or agile project management experience
• Creative and with good communication, presentation & negotiation skills
• Attention to detail and can express thoughts systematically & clearly
• Proficient and skilled in digital tools (Excel, Powerpoint, Word, Jira, Figma, Draw.io, Google Analytics, PowerBI, or equivalent)

Other Details:

Rank: Officer

Unit: Consumer Business Sector / Digital Channels and Management Department

Location:  Metrobank Center, Ayala Ave, Makati