Channel Manager, Self Service Channel Management Department

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Position Title: Channel Manager

Job Summary:

• The Channel Manager has responsibility for driving business results from the specific channel assigned to him or her, which includes, but not limited to, ATM and CAM. 
• He/she develops strategies that will result to improved profitability and lower cost-to-serve, better customer experience and higher customer acquisition and retention; and manages operational and fraud losses associated with the use of the channel. 
• He/she coordinates with other segment leads and business units to address the self-service channel requirements of their own segments. 
• Finally, he/she contributes to defining strategic directions for his/her assigned channel and ensure that the channel meet regulatory, industry and internal standards for compliance and security.

Role Exposure:

• Develop business results from the specific channel assigned to him/her
• Be part of the team handling strategic projects of the bank
• Chance to collaborate with various business units and groups of the bank such as but not limited to IT, Marketing and branches
• Develop strategies that will results to improve the following: Channel profitability (utilization and lower cost-to-serve) and customer experience (acquisition and retention)
• Possible career succession opportunity are Project/Program Manager role or Department Head

Qualifications:

• Bachelor’s Degree in Business or IT related couse
• Proficiency in MS Office applications
• Project or Product Management background, preferably Channel Management (ATM, CAM)
• Experience in ATM operations is an advantage
• Ability to work with cross-functional teams
• Strong communication skills (both written and oral)
• Presentation skills, team player and high attention to details
• 5-7 years of total experience with at least 1-2 years leadership/people management experience

Other Details:

Rank: Junior Officer
Office Location: GT Tower, Ayala Ave., Makati