Channel Manager

This role is open for iAspire candidates only.



Position Title: Channel Manager


Job Summary:


  • Responsible to provide level 1 Support to Customer Care, Relationship Managers, Sales Officers and Implementation Offices within IBS and other units that uses our channel.
  • Ensures the availability of the channel and other application owned by ITBG-ChMD.
  • Liaises with ITG and vendor partners to address Audit Findings, Production Fixes, and Work-around for certain products, features and application.
  • Prioritizes channel fixes and schedule when fixes will be deployed in production.
  • Create and implements channel strategies surrounding audit findings, EOS & EOL related upgrades.
  • Provides work-around for features with issues that requires enhancements. Identify processes in the system that can be further optimized.
  • Creates/update process in order to speed up the development, investigation, handling of issues and its resolution.
  • Replication and testing of bug fixes before deployment of any change in production.
  • Support product/sales on RFP, System integration for complex and technical deals.



  • Above average communication and analytical skills
  • At least 2-3 years experience on any IT Support or Project Management areas
  • Good client and project management skills


Other Details:

  • Rank: Junior Officer
  • Business Unit: IBS/ITBG/Channels Management Division/ Production Support Department
  • Location: Metrobank Plaza Makati