Collections Inbound/Resolutions Specialist
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Job Summary:
- The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone. The role is also in charge of attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.
Role Exposure:
- Broaden one's knowledge in credit card operations
- Enhance one’s skills in customer handling, decision making, and negotiation
- Join a customer-oriented team of highly motivated individuals
Qualifications:
- Bachelor’s degree holder; preferably graduate of business course
- At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies
- Proficient in the following Microsoft applications: Word, Excel and PowerPoint
- Working knowledge of collection systems and policies/procedures is an advantage
- Experience in handling inbound and customer service calls
Other Details:
Rank: Rank and File
Unit: Consumer Business Sector – Credit Operations Group
Location: Metropark, Pasay City