Collections Inhouse Back Office Associate

Job Summary:

The Jobholder’s primary function is to ensure that the administrative requirements of the Collections In-house teams and Inbound and Resolutions Teams are provided for and that all instructions and guidelines are properly observed and handled within the given time frame.

Jobholder will liaise with different units of Collections. He/she should be customer-oriented and knowledgeable in all aspects of Collections to be able to handle and fulfill customer queries transmitted to Collections In-house teams

Duties & Responsibilities:

Maintenance and Account Handling

• Performs system maintenance for accounts and ensures these are done within the defined turnaround time with no errors.
• Maintains and updates memo lines for any maintenance done or correspondence received/sent by the department to be used as reference of other units
• Initiates and recommends improvement to streamline manual processes of In-house administrative tasks

Collections Correspondence and Operations

• Assists the Collections Officers in the performance of their task by performing administrative functions such as consolidation of daily PTP, work list generation, MANDR template preparation, scheduled correspondences send outs, GMB sorting and status update, and other tasks needed by the In-house teams
• Assists in the preparation of arrangement and disposition upload and prime maintenance requests. Ensures these are done within guidelines and prepared within the required turnaround time
• Maintains and organizes the database and documents of Risk Mitigating programs sent by clients to be used as reference of the In-house teams. The documents must be distributed to the units within one (1) hour or as soon as possible if the account is nearing cutoff date.
• Monitors timely submission of reports pertaining to the In-house team’s accounts to collector ratio (ACR), PTP callout status, and daily curing; and ensures that these are done within the set deadlines
• Monitors and tracks the asset inventory, call tree update, agent’s process lapse, downtime report and other similar reports as needed

Performs other administrative tasks such as coordination with the administration department for any messengerial services needed by the In-house team, photocopying, scanning, and other tasks that may be assigned from time to time.

Minimize risk and credit losses

• Review and refer to In-house officers email queries from agencies with regard to collection queries such as payment inquiry, client information, and computations for payment arrangements
• Escalate and provide recommendations to In-house officers to address any critical issues encountered during report generations and GMB sorting

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course
• At least 1 year of collections experience preferably from credit card company, bank or collection agencies
• Collections and office and file management experience is an advantage
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Typing speed of at least 30 words per minute (wpm)

Rank: Rank & File

Location: Pasay City