Community Manager

Be #InGoodHands with Metrobank

 

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

 

With Metrobank, a meaningful life is within your reach!

 

Position Title: Community Manager

 

Role Opportunities: 

  • Sharpen your problem solving, customer service, and communication skills
  • Expand your network through frequent collaboration with different teams
  • Gain knowledge on the Bank’s various products and services

 

Job Summary:

  • Responds to customer queries and requests made via social media and provides satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and e-Banking related transactions
  • Ensures proper coordination of complaints with support units to provide resolution within prescribed turn-around-time
  • Follows up on customer inquiries and requests that are not immediately resolved

 

Qualifications:

  • Excellent written and verbal English communication skills
  • Experience in Customer Service or related field is an advantage
  • Willing to work on a shifting schedule, weekends and holidays
  • Willing to be assigned in Pasay city

 

Other Details:

  • Rank: Junior Officer
  • Business Unit: Branch Banking Sector | Customer Engagement Group | Contact Center Division
  • Location: Metropark, Pasay