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Continuous Improvement Officer

Be #InGoodHands with Metrobank


 

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo  u need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
 

With Metrobank, a meaningful life is within your reach!

 

Job Summary:

  • The Continuous Improvement Officer is primarily responsible for analyzing & identifying process gaps; and to provide action plan on processes affecting branch operations. Identifies opportunities and recommends alternatives for offloading over-the-counter transactions for increased branch efficiency.

  • Analyze data from action center and determine root cause of issues/problems.

  • Prepares business requirements, details, and design for automation or IT maintenance projects of branch banking.

  • Reviews and execute test plans, scenario and scripts, ensure completeness and execution based on agreed timeline.

  • Manage the execution and rollout of branch banking system application version upgrade.

  • Reviews new and existing policies for impact on branch processes and recommends manual branch processes for possible automation.

 

Role Exposure:

  • Develop your innovative thinking to produce bright ideas for process improvements

  • Leap into the world of Branch Automation and test new machines and technology

  • Discover a world of opportunities on the other side of the coin of branch banking

  • Partner with different stakeholders

 

Qualifications:

  • Bachelor’s Degree in any related field;

  • At least 5 years or more of business analyst experience – assessing and performing how bank works, helping them improve their processes and systems

  • Exposure on branch banking and familiarity on branch banking systems is a plus

  • Communicates effectively across various levels of the organization especially to executive-level audiences

  • Excellent in change management, project management and conflict handling

 

Other Details:
Rank: Junior Officer
Unit: Branch Banking Sector
Office Location: GT Tower, Ayala Avenue, City of Makati

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