Customer Experience Associate
Here at Metrobank Group, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank Group's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank Group, a meaningful life is within your reach!
Position Title: Customer Experience Associate
Job Summary:
The Customer Experience Associate responds to internal and external clients in their loan and deposit-related inquiries, requests, complaints through available channels in accordance with the established Bank policies and government regulations.
Role Exposure:
- Handles clients’ deposits and loans with current and delinquent status within Normal Collections (0-89 days past due) with all post-booking or after-sales concerns, which includes, but is not limited to, product and account inquiries, insurance concerns, release of documents, etc., in accordance with the established Bank policies and the required turnaround time
- Provides clear, accurate, and adequate information and instructions to clients contacting the Bank via telephone, email, mail, Live Chat, Social media, fax, letter/mail, and/or walk-in and makes the necessary requests or endorsements to the concerned units
- Strictly follows the standard verification process and uses bank systems responsibly
- Strictly observes telephone, email, Live Chat, and Social media handling standards set by the Bank.
Qualifications:
- Bachelor’s Degree of any course, preferably with six (6) months related experience
- Experience working in a Bank is an advantage
- Excellent interpersonal and communication skills
- Proficient in MS Office applications / computer skills
- Service-oriented and able to resolve customer complaints
- Has good ability to work in a team
- Has in-depth understanding of the company’s products and services
Other Details:
Rank: Staff
Department: Call Banking Department – CX Operations Division
Location: PSBank Head Office (Makati)