Customer Service Representative (Phone Based)

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!


Position Title:  Customer Service Representative


Job Summary:

The position is responsible for providing quality service to Cardholders, Metrobank, and PS Bank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other correspondences.


Role Exposure:

  • Acquire adequate knowledge and competence of the card products and features, system functionalities, company policies and procedure.
  • Be part of a team where continuous process improvements suggestions for better customer satisfaction are always welcome.
  • Fostering teamwork and support fellow Customer Service Representatives within and outside of the team by taking on additional responsibilities (such as mentoring new staff) to improve team performance.



  • Graduate of any Bachelor’s degree.
  • At least 1 year experience in Customer Service is an advantage
  • Excellent Oral and Written Communication Skills
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint


Other Details:

Rank: Staff

Business Unit: Consumber Banking Sector | Operations

Location: MCC Building, Ayala Makati City

Shift: Willing to work on shifting schedule, on weekdays, on weekends, and /or holidays