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DELIVERY MANAGER

Job Summary


The Delivery Manager is responsible for the technical delivery and dependency management through close collaboration internal stakeholders (i.e. Product Owners, Service Designers, Production Engineering, Shared Services) as well as other cross-functional units within the organization. The delivery manager performs SCRUM Master duties and responsibilities to the SRUM team in addition to developing the project plan, scope, estimates, timelines and manage the implementation of technical projects using project management methodologies (waterfall or agile) to ensure on-time delivery while meeting business requirements and ensuring compliance to process and technical standards.
The Delivery Manager is responsible for ensuring that project milestones and deliverables are fulfilled as committed, that roadblocks, risks, and issues are managed in a timely manner, and that implementation is done in compliance to the IT Governance framework.

Duties and Responsibilities: 

  • Facilitate effective project planning, execution, and delivery while ensuring adherence to SCRUM principles and practices as a SCRUM Master.
  • Coordinate cross-functional teams, lead daily stand-ups, manage backlog, and promote agile methodologies as a SCRUM Master.
  • Works with the Product Owner/Manager, the working team, and collaborates with cross-functional teams within the bank and external organizations to establish project timelines and delivery and dependency planning.
  • Assist the Product Owner in prioritization of projects as part of the business planning/ demand planning cycle
  • Provides weekly updates on the project Book of Work and when necessary, re-scopes the projects and updates project plans accordingly
  • Identifies and/or assigns project tasks to individual members of the project team and ensures the timely availability of each output.
  • Files and facilitates BAU requests and escalations needed to move the project forward.
  • Schedules and facilitates conversations with bank partners to discuss project requirements and requests and to ensure delivery roadblocks are managed.
  • Identifies and manages delivery and dependency risks and issues.
  • Ensures that our practice adheres to IT Governance framework and other relevant regulatory and compliance requirements
  • Works with Domain leads and Business Systems in establishing and improving our practices, particularly in software development, project management, and related bank process integration
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Qualifications

  • Holder of a Bachelor's Degree
  • Excellent communications skills (Oral/Written)
  • At least 5 years of experience as a full-time project manager (directly managing a project team) in a financial services, banking or insurance industry is preferred.
  • Proven track record of successfully managing medium to large scale or complex IT projects, preferably in the banking or financial sector.
  • Experience in leading and managing cross-functional project teams through the entire project lifecycle.
  • Strong understanding of IT systems, technologies, and methodologies relevant to banking and financial services.
  • Familiarity with software development lifecycle (SDLC), Agile methodologies, and project management tools.
  • Versed with different project management frameworks (e.g. Waterfall, Agile/Scrum) and preferably certified (PMP, SCRUM, PRINCE2)
  • Proficiency in change management processes to facilitate smooth transitions during project implementations.
  • Ability to anticipate and address resistance to change among stakeholders and endusers.
  • Proficient in project planning, scheduling, budgeting, and resource allocation
  • Ability to identify and mitigate project risks related to security, compliance, and data privacy.
  • Ability to build strong relationships with internal and external stakeholders, including business users, IT teams, vendors, and regulatory bodies.
  • A self-starter who takes initiative, can work without supervision and begin projects independently, embrace challenges, sets high standards, focuses on successful outcomes and promotes teamwork.
  • A fast learner that can come up with several solutions to solve a problem and will analyze to quickly to determine the best course of action.

 

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