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DIGITAL PROGRAM OFFICER

Digital Program Officer, Digital and Business Transformation

JOB SUMMARY :

The Digital Program Officer is responsible for successfully planning, overseeing, and implementing the digital programs in a timely fashion starting from conceptualization, business casing, UAT requirements and pre-operations preparation in alignment with the team’s strategy and roadmap.

 

Development Role

 

  • Work with the various business units and cross-functional groups in implementing the group’s strategies and initiatives.
  • Manage and monitor deployments of all enhancements, change requests, and new developments
  • Lead business case preparation for each initiative
  • Manage and coordinate with various business units of their requirements, inquiries, issues/concerns and feedback regarding the performance of the digital program
  • Manage Policies and Procedure (P&P), Standard Operating Procedures (SOP) of the program
  • Define the roadmap for change, outlining the methods to achieve it, and establishing criteria for measuring success
  • Develop a comprehensive strategy for implementing technology, accompanied by a robust response and communication system within the company to ensure that all necessary steps are taken to achieve the desired outcomes for the organization.
  • Gather insights and perform competitive scan of relevant solutions/services available in the market.

 

Compliance and Operations Role

 

  • Prepare compliance-related items like documentation for BSP, audit, etc.
  • Support in resolving audit related findings by Control units
  • Prepare documentation for maintenance requirements – ex. System parameter changes
  • Serve as support to the Program Lead and work with the team to ensure day-to-day tasks are progressing and accomplished.

 

QUALIFICATIONS : 

 

  • At least a Bachelor’s degree in Business, Finance, or Information Technology course
  • Understands consumer behavior & experience
  • Preferably with Program / Channel Development background.
  • Familiarity with Banking / Financial related products is a plus
  • Must possess project management skills
  • Team player and must able to multitask to meet deadlines
  • Excellent communication skills
  • Proficient in Microsoft office applications and other relevant tools and software
  • Understands technical languages, program delivery process, and mapping out business requirements
  • Hands-on with a can-do attitude, results driven and problem-solver
  • Self-starter and resilient with ability to work independently with multiple teams
  • Ability to learn fast, self-learn and get in the details of a technical topic
  • Good stakeholders’ management at all levels with ability to build consensus

 

OTHER DETAILS :

Unit: Consumer Business Sector/ Digital Channels  and Management Department

Work Location: MCC Center Ayala Avenue, Makati City

 

 

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