DIGITAL PROGRAM OFFICER

Job Summary:

The Digital Program Officer is responsible for successfully planning, overseeing, and
implementing the digital programs in a timely fashion starting from conceptualization, 
business casing, UAT requirements and pre-operations preparation in alignment with the 
team’s strategy and roadmap.

Specific Duties & Responsibilities:

Development Role
• Work with the various business units and cross-functional groups in implementing the
group’s strategies and initiatives.
• Manage and monitor deployments of all enhancements, change requests, and new 
developments 
• Lead business case preparation for each initiative
• Manage and coordinate with various business units of their requirements, inquiries, 
issues/concerns and feedback regarding the performance of the digital program
• Manage Policies and Procedure (P&P), Standard Operating Procedures (SOP) of the 
program
• Define the roadmap for change, outlining the methods to achieve it, and establishing 
criteria for measuring success
• Develop a comprehensive strategy for implementing technology, accompanied by a 
robust response and communication system within the company to ensure that all 
necessary steps are taken to achieve the desired outcomes for the organization.
• Gather insights and perform competitive scan of relevant solutions/services available
in the market.

Compliance and Operations Role
• Prepare compliance-related items like documentation for BSP, audit, etc.
• Support in resolving audit related findings by Control units
• Prepare documentation for maintenance requirements – ex. System parameter 
changes
• Serve as support to the Program Lead and work with the team to ensure day-to-day 
tasks are progressing and accomplished.

Key Result Areas

• On-time documentation availability and review (RSC, CJ, US review)
• UAT/ smoke testing results –timeliness of reports and on-time testing 
• On time delivery of program releases and change requests
• Maintain healthy metrics relevant to the digital program, - customer feedback rating 
for the platform, fraud and security metrics, etc.
• Manage internal and external stakeholders to deliver the results in a timely manner 
and within budget