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Position Title: Admin Operations Manager (Enablement and Support Manager)

Key Responsibilities:

Team Leadership

• Lead and mentor a high-performing team of enablement and support officers and operational excellence officers, with the ability to back-up functions when needed.
• Foster a positive and collaborative work environment that encourages creativity and innovation.

• Recruit, hire, and onboard talented individuals to strengthen the team.
• Design and conduct training on business operations processes to Division team members
• Learn, imbibe and practice the Bank’s mission and vision, and, the Division’s identity and values.
• Manage Enablement and Support functions, primarily but not limited to, request fulfillment, budget planning and management, asset accountability monitoring, vendor management, Division compliance, and employee engagement support.
• Oversee the enablement and support function and continuous improvement initiatives for Division processes and capability
• Perform back-up function for Business Systems support processes, whenever necessary (e.g. during team member trainings and scheduled/emergency leaves)
• Business operations process development, enhancement, and compliance
• Design, review and improve policy, processes, template/tools on business operations processes
• Align business operations processes with the relevant regulation and bank policies, raising any required changes through the appropriate channels and authorities
• Effectively engage with the appropriate bank internal partners foe business operations policy, processes and requirements
• Ensure early escalation and management of the Division’s compliance risks and issues

Strategic Planning

• Develop and execute a comprehensive operational strategy aligned with the overall business objectives.
• Identify opportunities for process improvement and innovation to enhance efficiency and effectiveness.
• Collaborate with Management and cross-functional teams to establish clear process improvement goals and performance metrics.

Vendor and Internal Partners Relationship Management

• Build and maintain strong relationships with key stakeholders, including vendors, business partners, and internal teams.
• Identify, select, and manage external vendors and suppliers.
• Negotiate contracts and service level agreements (SLAs) to ensure optimal performance and cost-effectiveness.
• Monitor vendor performance and address any issues or concerns.
• Ensure vendor compliance with regulatory requirements and internal policies.

Financial and Risk Management

• Develop and manage the Division’s budget, including resource allocation and cost control.
• Monitor financial performance and identify opportunities for cost optimization.
• Prepare accurate financial reports and forecasts.
• Assess and mitigate potential risks that may impact the Division and business operations.
• Develop and implement contingency plans to address unforeseen challenges.

Regulatory Compliance

• Ensure adherence to all relevant regulatory requirements, including data privacy, cybersecurity, and industry-specific regulations.
• Stay updated on regulatory changes and industry best practices.
• Collaborate with legal and compliance teams to implement necessary controls and procedures

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree (MBA or Master's in a relevant field) a plus but not required.
• 5+ years of experience in a business operations or project management role within the technology or financial services industry.
• Proven track record of leading and managing cross-functional teams for business operations functions.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in vendor management and contract negotiation.