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ENABLEMENT AND SUPPORT OFFICER

The Enablement and Support Officer performs core business systems support functions, backs up for urgent business systems functions, continuously improves processes for his/her areas of responsibility, and, ensures regulatory and bank policy compliance of frameworks designed and implemented for the Digital Banking Division.

The Enablement and Support Officer also supports the Business Systems Head in setting and sustaining employee engagement.

 

Specific Duties & Responsibilities

  1. Core business systems function
    • Perform assigned business systems function prepare and monitor procurement requests, covering both Opex and Capex requests
    • Prepare and monitor budget drawdown requests, covering both Opex and Capex requests
    • Manage assets assigned to the Division, including monitoring of accountabilities
    • Prepare and monitor document transmittal requests
    • Perform partnership assessments and apply for accreditation of selected business systems vendors/partners
    • Perform the onboarding/off-boarding/people support functions within the division
    • Engagement with the relevant bank partners for these core business systems functions, such us but not limited to GSG, HRMG, ITG

 

  1. Business systems functions back-up
    • Perform back-up function for Business Systems basic support processes for people and governance, including, but not limited to, monitoring of people function requirements, training requests
  2. Business operations process development and enhancement
    • Design, review and improve policy, processes, templates/tools on business operations processes
    • Align business operations processes with the relevant regulation and bank policies, raising any required changes through the appropriate channels and authorities
    • Design and conduct training on business operations processes to Division team members
    • Learn, imbibe and practice the Bank’s mission and vision, and, the Division’s identity and values.
    • Learn the basics of the Divisions core design and delivery process
  3. Business operations regulatory and bank policy compliance
    • Effectively engage with the appropriate Bank internal partners for business operations policy, processes and requirements
    • Facilitate, monitor and ensure the Division’s compliance to business operations regulatory and bank policy requirements, including, but not limited to, budget, risk management, procurement, partner accreditation, audit
    • Ensure early escalation of the Division’s compliance risk and issues
    • Performs other duties as may be assigned from time to time.
    • Serve as change agent by introducing best practices to P11 to enterprise

 

 

Qualifications

  • Any business degree, preferably with accounting background
  • At least 5-7 years business management/processes experience either as maker or checker or both, including but not limited to budget management, resource management, asset management, vendor accreditation/management, business continuity for division operations
  • Stakeholder engagement and communications experience
  • Strong verbal communication and facilitation skills
  • Ability to create documentation focused on any of the following:
    • Stakeholder communications/presentations
    • Process orientation material
    • Policy/procedures document
    • Business communication
    • Minutes of meeting
  • Compliance, audit or regulatory experience either as subject or implementor
  • Process improvement experience as designer or implementor

 

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