Fraud Officer (Credit Cards)
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Position Title: Fraud Officer
Job Summary:
The role is primarily responsible for identifying potential fraudulent transactions, validating suspicious transactions and/or requests with the cardholder or merchant, and prevents additional suspicious transactions while ensuring that the high level of customer service is maintained when interacting with the client. He/she is responsible for analyzing and providing sound disposition on cases flagged by different fraud detection tools and cases endorsed by other units. The role is also expected to provide process improvement initiatives and implement strategies to combat Fraud.
Role Exposure:
- Deepen your knowledge on prepaid/credit card fraud
- Develop your analytical skills
- Enhance your interpersonal skills with internal and external clients
- Grow your career in Fraud Management Section
Qualifications:
- Bachelor's degree graduate; preferably graduate of business course
- 1-2 years experience in fraud management from a bank or credit card company
- Experience in handling training and/or team building is an advantage
- Proficient in the following Microsoft applications Word, Excel, and Powerpoint
- Knowledge on PRIME application is an advantage
Other Details:
Rank: Junior Officer
Work setup: 100% onsite ; Shifting schedule
Unit: Consumer Business Sector – Credit Operations Group
Location: Metrobank Card Center, Ayala Avenue, Makati City