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Head, International Issuing Section

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Position Title: Head, International Issuing Section

 

 

Job Summary:

Responsible in managing the investigation and complaint resolution of MBTC cardholders’ transactions passing through international ATM terminals as well as inter-subsidiary, BancNet and international network within the prescribed TAT. 

 

Specific Duties & Responsibilities: 

  • Supervises the section’s operations pertaining to investigation and complaint resolution of issuing international transactions within the prescribed TAT.  These transactions include but are not limited to the following:
    • Withdrawal at international ATM
    • International Point-Of-Sale (POS) / e-Commerce
    • Inter-Subsidiary (PSBank)
    • Pesonet
    • Refund
  • Supervises the filing and monitoring of chargeback for Mastercard international issuing transactions. 
  • Supervises the investigation of Mastercard (SMS/DMS/AFD) transactions. 
  • Performs thorough checking and verification of transactions for adjustment prior to approval.
  • Act as back-up in the checking and approval of on-us and other local bank’s adjustment, if any, as well as endorsement to Settlement Department (SD).
  • Conducts investigation/verification of escalated cases/complaints for international issuing transactions.  
  • Exercises and executes the check and balance of all investigation activities in consonance with bank’s policies and procedures among the staff.
  • Participates/implements appropriate automation project, internal control measures and/or procedures to achieve efficient and improved backroom processes, if any, and as required.
  • Update department’s policy via L3 as necessary.
  • Prepares/reviews all section’s related reports.
  • Performs other functions that may be assigned from time to time. 

 

Other Details:

Rank: Junior Officer

Unit: Branch Banking Sector / Branch Operations Support Group / E - Banking Division / Reconciliation and Fulfillment Department
Location: GT Capital Tower, Ayala Avenue, Makati

 

 

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