Learning Manager (Operations and LMS)

Specific Duties & Responsibilities

Filing and Database Management

• Oversees the development and management of the Bank’s training database.

• Ensures accuracy of all employees’ training take-up information.

• Ensures proper safekeeping and implementation of training contracts, training exam materials and other critical training documents.

• Supervises the shredding of the examination papers/purging training files upon reaching their destruction date.

Training Facility Management

• Ensures the upkeep, orderliness and cleanliness of training equipment and facilities.

• Facilitates accreditation and reaccreditation of hotels and external accommodation and training venues.

• Conducts research with General Services Group (GSG) and external product suppliers to upgrade and upkeep equipment and facilities.

• Ensures and provides close coordination for logistical support e.g. furniture, repairs and installation, flight tickets, budgets, transportation and dispatch of circulars/memoranda, training schedules in close coordination with Business Partnership Officers and/or Team Leads and Program Management Teams.

• Liaises with Heads of security and maintenance to ensure proper housekeeping and aesthetic requirements of training facilities.

• Conducts inventory of all training equipment and paraphernalia.

Budget Management and Controls

• Prepares and manages the corporate training budget.

• Reviews requests for payment of training expenses.

• Ensures that monthly expenses incurred in training are recorded and reported.

• Monitors expenses versus training budget.

• Approves reimbursements for transportation (trip/flight tickets) and accommodation (including hotel and staff house request) of training participants within authorized limits.

• Ensures that the training policies, operations manual and implementing guidelines are updated and synchronized.

• Analyzes training expenses and studies/recommends cost saving solutions (e.g. alternative delivery modes/channels, etc.)

• Oversees Metrobank Academy housekeeping and compliance to bank controls, safekeeping of training documents/file management.

Training Administration

• Ensures smooth conduct of all training programs.

• Ensures that there is no conflict in the schedule of training programs.

• Broadcasts the training calendar in appropriate venues.

• Ensures the availability of recommended resource speakers / Subject Matter Experts.

• Oversees the accreditation of training providers.

• Ensures timely preparation and reproduction of training materials.

• Ensures that required training contracts are signed by participants/training providers before the actual run.

• Organizes the training logistics.

Training Evaluation

• Maintains policies and procedures for training test administration and safekeeping and updating of all training tests and evaluation tools.

• Ensures that all training tests are updated and well-kept.

• Supervises the administration of tests and reporting of results for training programs.

• Supervises follow-through on training programs based on training evaluation or feedback.

Management Reports

• Ensures preparation of timely and accurate management reports

Others

• Provides strong leadership and exercise of management skills to ensure team engagement, optimum productivity, retention and skills training.

• Ensures good housekeeping and administrative efficiency of the unit including but not limited to, files, retention, and expense management

• Provides continuous mentoring, learning and development opportunities to team members.

• Ensures that compliance/regulatory requirements are met for assigned programs and enforces consistent quality/standards in training management.

• Conducts continuous workflow review and implements process efficiency improvements as necessary.

• Ensures completeness and accuracy of databases and industry data collection necessary in generating reports, which serve as basis for decision making or next level action

• Maintains network with external counterparts for benchmarking and updates.

• Provides consultancy services to subsidiaries on HR matters in the area of specialization.

• Conducts/facilitates training programs as needed.

• Performs other related functions/projects that may be assigned from time to time.