Head of After-Sales Fulfillment Department

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Position Title: Head of After-sales Fulfillment Department (Consumer Lending Group)

Job Summary:

The Head of After-sales Fulfillment Department (ASFD) manages a team who attends to consumer lending customers’ post-booking needs, while ensuring that controls are observed and operational risks are identified, reported and monitored in accordance with regulatory and bank policies.


Role Exposure:

  • Play an active role in sustaining and growing the Bank’s consumer lending business through effective and timely management of operations processes and customer service
  • Acquire a better understanding of the consumer loan processes and how they relate to other units of the Bank
  • Experience an exciting and rewarding career in a fast-paced working environment



  • With experience in leading a team in operations and/or customer service roles in banks or related industries
  • Preferably with a solid background on consumer loans/ consumer credit
  • Able to work under pressure, strategize, multi-task, organize and analyze.
  • With excellent written and verbal communication skills
  • Able to collaborate with cross-functional teams to deliver results


Other Details:


Unit: Consumer Business Sector/ Consumer Lending Group/ Consumer Lending Operations Division/ After-sales Fulfillment Department

Office Location: Metrobank Plaza (Makati City)

Rank: Junior Officer