Online Product Support Associate
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Position Title: Online Product Support Associate
Job Summary:
The Online Product Support Associate is responsible for managing customer-related processes, including onboarding, updating, and transactions. Key responsibilities include:
- Data Management: Accurately encode customer data into required systems.
- Client Information Handling: Update and validate client information to ensure accuracy.
- KYC Verification: Handle Know Your Customer (KYC) verification processes.
- Customer Support: Address and resolve customer issues that involve transactional processes.
Role Opportunities:
- Strong data entry and management skills.
- Proficiency in using computer systems.
- Ability to handle sensitive information with confidentiality.
- Attention to detail and accuracy.
Other Requirements:
- Knowledge of KYC processes and regulatory requirements is an advantage
- Ability to work independently and as part of a team.
- Flexibility to work in shifts
Qualifications:
Education: Bachelor’s Degree in any field. The role is open for FRESH GRADUATES and CAREER SHIFTERS!
Experience: If with relevant experience, at least 1 or more years of Teller/Customer Service experience within the banking industry; preferably New Accounts (NAC) experienced tellers or KYC documents processing experienced tellers.
Other Details:
- Unit: Branch Banking Sector | Branch Operations Support Group | Centralized Processing Division | Online Product Support Department
- Rank: Rank and File
- Location: GT Tower, Makati