PROJECT MANAGEMENT OFFICER

The Project Management Officer (PMO) will play a critical role in ensuring the successful execution of a large scale digital transformation initiative within the bank. This individual will be responsible for establishing and managing project governance frameworks, providing centralized support to the project team, and driving continuous improvement across the program. The PMO will work closely with senior leadership, delivery managers, and cross-functional teams to ensure projects are delivered on time, within scope, and on budget.

Specific Duties & Responsibilities: 

• Establish and maintain project governance framework o Develop and implement robust project governance processes, including templates, checklists, escalation procedures, among others
• Define and track key performance indicators (KPIs) for all workstreams within the program
• Ensure compliance with internal (organizational) and external (regulatory) standards, where applicable
• Centralized project support o Provide centralized support to project workstreams across the program, including access to resources, tools, and best practices
• Facilitate knowledge sharing and collaboration among project workstreams
• Assist delivery managers in resolving roadblocks and escalating issues
• Track program progress and identify potential risks and issues proactively
• Prepare and deliver regular reports on program progress, risks, and issues to Management Team
• Communicate program status and updates effectively to stakeholders across the organization
• Engage with senior leadership and key stakeholders to communicate project status, risks, and issues.
• Proactively address and resolve stakeholder concerns and issues
• Drive continuous improvement o Analyze project performance data to identify areas for improvement in project methodologies and processes
• Implement process improvements and best practices to enhance project efficiency and effectiveness
• Develop and deliver training programs to improve project management skills across the organization

Qualifications:

• Holder of a Bachelor's Degree in Business Administration, Information Technology, or a related field.
• Proven experience in managing PMO functions within complex organization, preferably within the financial services industry
• At least 5 years of experience as a full-time project manager (directly managing the team) in a financial services, banking or insurance industry.
• Very conversant with different project management frameworks (e.g. Scrum, PMP, Kanban) and preferably certified
• Strong understanding of project management methodologies (e.g. Agile, Waterfall, Iterative Waterfall, Scrum) and best practices
• Demonstrated experience in handling enterprise or complex application projects
• Proficiency in project management software and tools
• Excellent communications skills (Oral/Written), interpersonal and presentation skills
• Excellent problem-solving / analytical skills