Quality Assurance Associate
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Position Title: Quality Assurance Associate
Job Summary:
- Support the QAD Head, QA Officers, and MIS Team with administrative tasks such as:
-Preparing and consolidating project status updates
-Scheduling calendar invites
-Coordinating meetings and documenting minutes
-Liaising with various units of the bank to align project requirements and resources
- Monitor progress and timelines of QA-related initiatives and assist in documentation efforts
-Ensure QA transactions are conducted in compliance with regulatory standards and internal policies
-Rigorously track end-to-end delivery performance and unit efficiency
- Assist with:
-Quality assurance monitoring and process controls
-Business analytics and reporting
-Training and development support
-Process improvement projects and initiatives
Role Opportunities:
Process and Operations
- Supports the QAD Head in day-to-day business management of the unit, including:
-Managing relationship between the Business Unit service recipients, other support functions, and BOSG.
-Negotiating and finalizing service level agreements and other administrative arrangements.
-Generating management reports to monitor overall service quality.
-Identifying and executing efficiency improvement
-Assessing new activities and expansion in scope of activities
-Planning and rolling out of new activity
- Participates in projects where centralization and simplification is required.
- Respond to client queries and identify new opportunities for QAD
- Keep all key stakeholders and providers informed of the status of projects through timely communication and reporting
Risk and control
- Provides appropriate risk reporting to Management.
- Implements operational risk, control methodologies and tools.
- Establish visibility of the internal control status.
- Provides input to improve existing procedures and processes within QAD’s operational framework.
People
- Develop own’s leadership, functional and technical skills.
- Provide support where and when needed.
Others
- Performs other related functions that may be assigned from time to time
Other Details:
Rank: Rank and File
Unit: Branch Banking Sector / Branch Operations Support Group / Centralized Processing Division / Quality Assurance Department
Location: GT Capital Tower, Ayala Avenue, Makati City