Reconciliation Officer
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Position Title: Reconciliation Officer
Job Summary
Responsible in managing the investigation and complaint resolution of MBTC and other banks cardholders’ transactions passing through own ATM/CAM/CRM terminals as well as inter-subsidiary and BancNet including bank’s own e-channels within the prescribed TAT.
Specific Duties & Responsibilities
- Monitor reconciliation and ensure adjustment for daily float items, if any, for the following transactions:
- ATM withdrawal
- Point of Sale (POS)
- Instapay (Transmitting and Receiving)
- Buyload
- Domestic Remittance
- E-gov
- Daily Monitoring & verification of complaints received via CIMS-ITSP for above mentioned transactions. Ensure resolution/closure within required TAT with no breached item.
- Daily Monitoring & verification of complaints received via CIMS-ITSP for Bills Payment transactions. Ensure resolution/closure within required TAT with no breached item.
- Daily checking and endorsement to Settlement Department of all Summary of Adjustment for above mentioned transactions.
- At end of day, ensure all adjustments are posted (credited/debited) to clients’ accounts and coordinate with affected BOA for any unposted transactions.
- Checking and approval of complaints filed as chargeback in Bancnet-Business Support System (BSS).
- Verification of electronic journal (EJ) file or sales draft received from other local banks for “representment” received via BSS.
- Ensure to file arbitration via BSS within the required TAT.
- Checking of debit advices and forwarding the same to other local banks due to dispensed without debit or erroneous fund transfer via instapay.
- Checking of summary of charge slip for issuance daily.
- Daily monitoring of card delivery daily from AllCard and ensure that the same will be picked up by authorized GSG officer on the next banking day.
- Monitoring of card delivery receipts (DR) and purchase orders (PO). These are for filing via ESRS in sharepoint as required by GSG.
- Checking and approval of request for change in ATM limits received from branches.
- Monitoring and verification of captured cards received from CMSUs.
- Approval of Certification of Destruction for captured cards after the required retention period
- Download various reports via Bancnet Business Support System (BSS), Data Transfer System (DTS) and SBEP from Enterprise.
- Ensure reply to all e-mails received daily.
- Preparation of RIR, ITSP for ITG and Incident reports whenever necessary.
- Preparation of weekly and monthly reports, if any. Monitor and ensure complete data for RFD MIS report.
- Communicate and coordinate with other units and BancNet whenever necessary.
- Exercises and executes the check and balance of all investigation activities in consonance with bank’s policies and procedures.
- Participates/implements appropriate automation project, internal control measures and/or procedures to achieve efficient and improved backroom processes, if any.
- Update department’s policy via L3 as necessary.
- Performs other functions that may be assigned from time to time.
Other Details:
Rank: Junior Officer
Unit: Branch Banking Sector / Branch Operations Support Group / E-Banking Division / Reconciliation and Fulfillment Department
Location: GT Tower, Ayala Avenue corner H.V. Dela Costa Street, Makati City