Reconciliation Officer

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Position Title:  Reconciliation Officer

Job Summary

Responsible in managing the investigation and complaint resolution of MBTC and other banks cardholders’ transactions passing through own ATM/CAM/CRM terminals as well as inter-subsidiary and BancNet including bank’s own e-channels within the prescribed TAT.

Specific Duties & Responsibilities

• Daily Monitoring & verification of complaints received via CIMS-ITSP for CAM-No Cash Transfer (NCT) and Dispensed without Debit (On-Us & Other Local Banks). Ensure resolution/closure within prescribed TAT with no breached item.
• Daily checking and endorsement of all Summary of Adjustment for CAM, other local banks and Inter-subsidiary (PSBank) transactions under MBTC as acquiring.
• At end of day, ensure all adjustments are credited/debited to clients’ accounts are posted and coordinate with affected BOA for unposted transactions, if any.
• Verification and resolution of complaints received via e-mail from other local banks, PSBank and Metrobank Credit Card.
• Ensure processing within required TAT of various chargeback received from other local banks to avoid lapsed and its subsequent penalty.
• Check successful transactions in the EJ files and approve tagging of “representment” in Bancnet BSS daily.
• Monitoring and verification of shortages due to dispensed without debit transactions, MBTC as acquiring transactions, for both On-Us and other local bank.
• Coordinate collection of shortages, if any, to concerned BOA via debit adjustment or preparation & forwarding of debit advices to other local banks, if necessary.
• Checking and endorsing branch disposition request for adjustment of CAM-NCT to concerned branches, if any.
• Investigation of reported ATM, CAM & CRM overage and shortage from branches, CMSUs and BRAD.
• Download various reports via Bancnet Business Support System (BSS), Data Transfer System (DTS) and SBEP from Enterprise.
• Ensure reply to all e-mails received daily.
• Preparation of RIR, ITSP for ITG and Incident reports whenever necessary.
• Preparation of weekly and monthly reports as requested. Monitor and ensure complete data for RFD MIS report.
• Act as back up for the following to ensure continuity of work daily:

1. 1. Reconciliation Officer for processing, checking and endorsing of various acquiring transactions. 
   2. Staff on leave under Reconciliation Section.

• Communicate and coordinate with other units and BancNet whenever necessary.

• Exercises and executes the check and balance of all investigation activities in consonance with bank’s policies and procedures.
• Participates/implements appropriate automation project, internal control measures and/or procedures to achieve efficient and improved backroom processes, if any.
• Update department’s policy via L3 as necessary.

• Performs other functions that may be assigned from time to time.

Other Details:

Rank: Junior Officer

Unit: Branch Banking Sector / Data Science and Advanced Analytics / Data Engineering and Business Intelligence

Location: GT Tower, Ayala Avenue corner H.V. Dela Costa Street, Makati City