Relationship Manager, Merchant Acquiring

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Position Title:  Relationship Manager

Job Summary

The jobholder is primarily responsible for managing customer relationships and developing new business opportunities. The jobholder is focused on portfolio growth in a competitive environment whilst not compromising the retention of the existing customer base or service level agreements.

Specific Duties & Responsibilities

• Support strategic plans based on growing revenue, sales, market share productivity across the Merchant Acquiring business.
• Bring on books strategic Merchant partners with a view of growing Acquiring business and increasing MCC footsteps in the industry.
• Conduct Merchant visitations, outbound calls and extending customer service activities with a view of establishing rapport with merchants and resolving issues.
• Build, develop and utilize relationships with key areas within MCC and the Metrobank Group to grow Acquiring business.
• Monitor performance of the merchant terminal network, daily/weekly/monthly reports.
• Implement point-of-sales (POS) product upgrades from a device hardware, software and communications perspective.
• Assist in the design, measure, analyze, implement and monitor strategic projects to ensure that each operational aspect of the project is considered and scheduled for completion within specified timeframes.
• Identify potential process/service enhancement and escalate as necessary
• Ensure all concerns, issues and requests of the key contacts are addressed on a timely and accurate manner
• Coordinate with different business units to provide immediate feedback to key accounts
• Perform projects/responsibilities/special tasks that may be assigned from time to time (e.g. BROC, BCP, Cost Champ, Corp. Correspondents, Line Trainer, e-Champ

Qualification:

• Bachelor’s degree from a College/ University
• At least 2 years of experience doing sales in a financial institution or merchant acquiring business. Experience acquiring technology is an advantage
• Experience in coordinating with merchants
• Willing to do field work (area: Manila and CAMANAVA)
• Willing to work on weekends and holidays

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector / Merchant Acquiring / Merchant Acquiring Sales Department

Location:  Metrobank Card Center, Ayala, Makati City