Special Accounts Associate
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Position Title: Special Accounts Associate
Job Summary
- Responsible for the management and resolution of assigned delinquent MetroHome, MetroCar and CTS loan accounts. Closely coordinate with the booking branch and/or servicing CLBCs for the assigned delinquent loan accounts
Specific Duties & Responsibilities
- Assists the Special Accounts Officer (SAO) in the gathering and preparation of documents (i.e. payment ledgers, statement of accounts, etc.) necessary when endorsing an account to SAMD or RLD.
- Provide computation of amount due to the front-end collection unit, as requested.
- Prepare Special Instruction Sheet (SIS) upon confirmation of payment.
- Forward messages from the front-end collection unit to the client.
- Source other contact details from client’s files and provide to the collection unit.
- Requests for updating of BVR, EVR and/or PDRN of defaulting loan accounts, as deemed necessary.
- Prepares Statement of Accounts (SOAs) for defaulting consumer loan accounts, as well as accounts endorsed to RLD for foreclosure.
- Generates Payment Ledgers for defaulting consumer loan accounts.
- Requests CRG for updating of BVR, EVR and/or PDRN if the client cannot be contacted or is avoiding/ignoring collection calls.
- Prepares individual collection monitoring report or other similar reports, as may be required.
- Performs other related functions that may be assigned from time to time.
Qualifications:
- Bachelor's degree holder of any course
- Familiarity with the preparation of Statement of Accounts (SOA) for full payment and updating of unpaid amortizations auto loan collections processes is an advantage
- Amenable to work onsite
Other Details:
Rank: Rank and File
Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division / Home and Auto Loans Department
Location: Pasay City