Special Accounts Associate

Job Summary:

Responsible for the management and resolution of assigned delinquent MetroHome, MetroCar and CTS loan accounts. Closely coordinate with the booking branch and/or servicing CLBCs for the assigned delinquent loan accounts.

Specific Duties & Responsibilities:

• Assists the Special Accounts Officer (SAO) in the gathering and preparation of documents (i.e. payment ledgers, statement of accounts, etc.) necessary when endorsing an account to SAMD or RLD.

• Provide computation of amount due to the front-end collection unit, as requested.
• Prepare Special Instruction Sheet (SIS) upon confirmation of payment.
• Forward messages from the front-end collection unit to the client.
• Source other contact details from client’s files and provide to the collection unit.
• Requests for updating of BVR, EVR and/or PDRN of defaulting loan accounts, as deemed necessary.
• Prepares Statement of Accounts (SOAs) for defaulting consumer loan accounts, as well as accounts endorsed to RLD for foreclosure.
• Generates Payment Ledgers for defaulting consumer loan accounts.
• Requests CRG for updating of BVR, EVR and/or PDRN if the client cannot be contacted or is avoiding/ignoring collection calls.
• Prepares individual collection monitoring report or other similar reports, as may be required.
• Performs other related functions that may be assigned from time to time.

Rank: Rank & File

Office location: Metropark. Pasay City