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Workplace Efficiency and Productivity Officer

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

 

 

Position Title:  Workplace Efficiency and Productivity Officer

 

Job Summary:

  • Works under the supervision of the WEPD Head and is primary responsible for analyzing and execution of action plans and improvements related to branch process reviews, analysis, interpreting data structures, calibration of branch operating capacity, creation of visual presentations and dashboards.

 

Specific Duties & Responsibilities:

  • Assist the Department Head in the regular reviews, organization of data, analysis, interpretation, feedback, and calibration of branch operating capacity to maintain its optimal level.
    • Collect, organize, interpret, and establish meaningful results from structured and unstructured data taken from different sources. 
    • Utilize available data analysis tools and methodologies.
    • Visualize, develop, and execute standard or customized reports.
    • Establishes heat maps, baselines, and control limits based on the applicability of the results of data gathering and analysis
  • Contribute technical expertise to ensure the quality and accuracy of data that is processed and presented to other business units, stakeholders, and leaders.
  • Ensures source data, working files, reports, and dashboards are updated and submitted on a time.
  • Reviews/provides comments on policy/procedures draft affecting branch processes on proposals from Branch Banking/other Business Units affecting branch processes and ensure that these are easy to operationalize and address common issues and concerns of branches.
  • Responds to process audits and works with relevant units to address painpoints surfaced affecting branch efficiency and productivity.
  • Provides account search for Garnished accounts.
  • Acts as centralized repository of vault combinations in case of non-availability in the branches.
  • Production and dissemination of advisories, notices, infoscripts and other special broadcast
  • Administers Branch Banking Operations and BBO-Action Center email
  • Handles expense management for the Department
  • Performs other related functions that may be assigned from time-to-time.

 

 

 

Other Details:

 

Rank: Rank and File

Unit: Branch Operations Support Group / Branch Banking Operations Division / Workplace Efficiency and Productivity Department (WEPD)

Office Location: GT Capital Tower, Ayala Avenue corner H.V. Dela Costa Street, Makati City

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