CRM Officer

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Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.


With Metrobank, a meaningful life is within your reach!


Position Title: CRM Officer



Job Summary: 

The CRM Officer is in charge of the purchase and deployment of the first marketing cloud (CRM) tool of the bank. The officer leads the strategy and execution for one-to-one communication with the customer, to increase engagement and conversion at optimized cost. To effectively do this, one must manage the marketing campaign calendar in alignment with Brand Building and Digital team.


Role Exposure:  

  • Gain skills on detail orientation and digital marketing
  • Increase your knowledge on customer and product lifecycle management
  • Be part of a dynamic team and collaborate to further meet the Bank's marketing needs



  • With at least 3 years of experience in Customer Relationship Management
  • Passionate about data-driven marketing work, using data to create and implement deliberate targeted marketing actions
  • Effective communicator and team player; can work across different groups to manage different priorities 


Other Details: 

Rank: Junior Officer

Unit: Analytics, Brand, Communications, and Marketing Tech Group 

Office Location: Metrobank Plaza, Makati City