Fraud Operations Officer
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Position Title: Fraud Operations Officer
Job Summary
- Responds to customer queries/requests and provides satisfying solutions to concerns regarding Fraud related transactions
- Maintain accurate documentation and records related to fraud investigations and incidents.
- Collaborate with cross-functional teams to mitigate fraud risks effectively
Role Exposure
- To exercise analytical and problem-solving skills
- To develop full understanding and knowledge related to fraud and risk mitigation
- To expand network by collaborating with other units and other financial institutions
Qualifications:
- Graduate of Business Course or related courses
- Experience in Fraud handling in the contact center setting is an advantage
- Must have at least 1 year of banking related experience
- Strong analytical skills with the ability to analyze complex data sets and identify patterns or irregularities
- Excellent communication skills with the ability to collaborate effectively across different teams and levels of the organization
- Detail-oriented with a high level of accuracy in documentation and reporting.
Other Details:
- Unit: Financial and Control Sector | Enterprise Fraud Management Division | Fraud Operations Department
- Rank: Junior Officer
- Location: Metropark, Pasay City