Service Designer (Omnichannel Experience)

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Position Title: Service Designer (Omnichannel Experience)


Job Summary: 

The service designer will be responsible for designing relevant and easy end-to-end experiences, at scale.  He/She will look for insights and inspiration from people and other services in the world; and document the reasoning and decisions that validate our approach to the final product or experience.  Through useful and engaging depictions of the customer experiences and necessary end-to-end improvements, you will create alignment, buy-in, and excitement, ensuring that the whole team works together to make it happen.


 Role Exposure:


  • Advocate for and be the voice of the customers through product development processes
  • Be part of the digital transformational journey of the Bank as customer-driven insights and iterative methodologies are used to design and deliver relevant customer experience
  • Be part of a diverse group that promotes personal leadership while maintaining an environment of work-life happiness and camaraderie 




  • Proven designs and experience in launched services that have been implemented in the real world
  • 5+ years of professional experience in an in-house or external customer experience or design “client-servicing” or consultancy capacity, or equivalent position 
  • In-depth knowledge and experience within at least one relevant service design discipline (Systems Design, Customer Experience and Operations, Process Engineering, Change Management, Policy Design, Business Design, Graphic or Communication Design, Interaction Design or Industrial Design)
  • Understands how digital products/services work and how to wield user research and feedback


Other Details: 

Rank: Junior Officer

Unit: Analytics, Brand, Communications, and Marketing Tech Group 

Office Location: PsBank Building, Makati City