Service Designer (Omnichannel Experience)

Be #InGoodHands with Metrobank

 

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

 

With Metrobank, a meaningful life is within your reach!

 

Position Title: Service Designer (Omnichannel Experience)

 

Job Summary: 

The service designer will be responsible for designing relevant and easy end-to-end experiences, at scale.  He/She will look for insights and inspiration from people and other services in the world; and document the reasoning and decisions that validate our approach to the final product or experience.  Through useful and engaging depictions of the customer experiences and necessary end-to-end improvements, you will create alignment, buy-in, and excitement, ensuring that the whole team works together to make it happen.

 

 Role Exposure:

 

  • Advocate for and be the voice of the customers through product development processes
  • Be part of the digital transformational journey of the Bank as customer-driven insights and iterative methodologies are used to design and deliver relevant customer experience
  • Be part of a diverse group that promotes personal leadership while maintaining an environment of work-life happiness and camaraderie 

 

Qualifications: 

 

  • Proven designs and experience in launched services that have been implemented in the real world
  • 5+ years of professional experience in an in-house or external customer experience or design “client-servicing” or consultancy capacity, or equivalent position 
  • In-depth knowledge and experience within at least one relevant service design discipline (Systems Design, Customer Experience and Operations, Process Engineering, Change Management, Policy Design, Business Design, Graphic or Communication Design, Interaction Design or Industrial Design)
  • Understands how digital products/services work and how to wield user research and feedback
     

 

Other Details: 

Rank: Junior Officer

Unit: Analytics, Brand, Communications, and Marketing Tech Group 

Office Location: PsBank Building, Makati City