Customer Service Representative (Phone-based)

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Customer Service Representative (CSR)

Job Summary: A Customer Service Representative is responsible for providing quality service to Metrobank and PS Bank Credit Card holders by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other correspondences.

Qualifications:

• Bachelor’s degree from a college/university

• At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply

• Excellent Oral and Written Communication Skills

• Proficient in the following Microsoft applications: Word, Excel and PowerPoint

• Candidates should be amenable to work on site 100% with shifting schedule including (graveyard, nightshift, morning, midday, weekends/ holidays)

Others:

Rank: Rank & File

Location: Ayala, Makati