CBS - Collections Resolutions Specialist

Be #InGoodHands with Metrobank


Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. 


With Metrobank, a meaningful life is within your reach!


Position Title: Collections Resolutions Specialist


Job Summary:  

The jobholder is responsible for assisting the Collections Resolutions Unit in achieving the highest level of customer satisfaction by performing functions related to addressing various customer issues, controlling delinquencies, and maintaining and updating of the Collections Resolutions database.

The jobholder is tasked to ensure that customer issues and requests are addressed timely and all communications to customers adhere to the policies set by the Department and Corporate Communications.

The role will entail continuous effort to improve customer satisfaction and complaints reduction.  

 Role Exposure:

  • Level up your analytical orientation, assessment, and complaints resolution skills
  • Sharpen your learning curve and enhance your professional network



  • Bachelor’s degree holder; preferably graduate of business course.
  • At least 1 year experience in collections, preferably from a credit card company or bank.
  • With at least 1 year experience in dealing with external customers who have varying requirements an advantage.
  • Exposure to complaints management process/procedures.


Other Details:

Rank: Staff

Unit: Consumer Business Sector – Credit Operations Group

Location: MetroPark, Pasay City