CBS - Collections Resolutions Specialist

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Position Title: Collections Resolutions Specialist

 

Job Summary:  

The jobholder is responsible for assisting the Collections Resolutions Unit in achieving the highest level of customer satisfaction by performing functions related to addressing various customer issues, controlling delinquencies, and maintaining and updating of the Collections Resolutions database.

The jobholder is tasked to ensure that customer issues and requests are addressed timely and all communications to customers adhere to the policies set by the Department and Corporate Communications.

The role will entail continuous effort to improve customer satisfaction and complaints reduction.  

 Role Exposure:

  • Level up your analytical orientation, assessment, and complaints resolution skills
  • Sharpen your learning curve and enhance your professional network

 

Qualifications:

  • Bachelor’s degree holder; preferably graduate of business course.
  • At least 1 year experience in collections, preferably from a credit card company or bank.
  • With at least 1 year experience in dealing with external customers who have varying requirements an advantage.
  • Exposure to complaints management process/procedures.

 

Other Details:

Rank: Staff

Unit: Consumer Business Sector – Credit Operations Group

Location: MetroPark, Pasay City