CBS - RECOVERIES BACK OFFICE ASSOCIATE

This role is open for both iAspire candidates and external talents. We encourage you to refer candidates to this role.

Position Title:  Account Service Associate

Job Summary

• Assists in meeting the bank’s objective in terms of efficiency in servicing of all loan and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank’s existing policies and BSP regulations.

Specific Duties & Responsibilities

• Maintenance and Account Handling

   

  Performs system maintenance for accounts including but not limited to rewrite and ensures these are done within the defined turnaround time with no errors.

   

  Maintains and updates memo lines for any maintenance done or correspondence received/sent by the department to be used as reference of other units.

   

  Handles account maintenance through PRIME XML Bridge file.

   

  Initiates and recommends improvement to streamline manual processes of Recoveries administrative tasks.

   

  Collections Correspondence and Operations

   

  Coordinates with the administration department for any messengerial services needed by the unit

   

  Assists the Collections Officers by performing back office functions such as consolidation of daily PTP, preparation and sending of payment report and RW inventory to DCAs and other tasks needed by the Recoveries Units

   

  Maintains and organizes the database of Rewrite and Payment Arrangement documents sent by clients to be used as reference of Recoveries Units. The documents must be distributed to RS/TL/RM within one (1) hour or as soon as possible if the account is nearing cutoff date.

   

  Checks if booked rewrite accounts are tagged in the system properly

• Performs stamping, sorting, boxing and storage of rewrite booked accounts.

   

  Performs back-up functions of Collections Recoveries Backoffice Associate

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course

   

  Proficient in the following Microsoft applications: Word, Excel and PowerPoint

   

  Typing speed of at least 30 words per minute (wpm)

   

  Knowledge on collection system is an advantage

   

  Collections and office and file management experience is an advantage

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location:  Pasay City