COMPUTER OPERATOR, BATCH CONTROL SECTION

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Position Title:  Computer Operator

Job Summary:

The Computer Operator works under the supervision of the Shift Supervisor and is responsible for:

• Diagnosis and troubleshooting of batch processing errors
• Adhoc scheduling of data center batch jobs in case of reruns 
• Investigation of exceptional batch processing behavior
• Coordination of adhoc batch processing requests from applications managers, customer service, etc.
• Assists in training new computer operators

Role Exposure

• Supports efficient data center operations by:
  • ensuring that the required on-line files are open for the operational transaction channels
  • reviewing the daily operations schedule and any requested special processing
  • monitoring of computer consoles
  • monitoring execution of scheduled batch jobs
  • investigating possible causes of prolonged execution of jobs or unreleased/pending jobs
  • investigating possible causes of premature termination of batch jobs
  • resolving production problems in coordination with applications support
  • restaging jobs that encountered problems
  • maintaining logs of operations activities and encountered production problems
• • setting up peripheral equipment for printing computer output
• Safeguards and monitors the health of the equipment endorsed to Batch Control Section.  Escalates encountered problems to the appropriate support personnel and/or monitors the status of the problems until resolved.
• Assists production control apprentice/officer by:
  • reviewing and executing batch processing changes due to new system implementations
  • recommending enhancements for a faster and more efficient batch processing
• Trains new computer operators
• When assigned, functions as the custodian of half of the endorsed emergency IDs and logs used IDs
• When assigned, functions as the data center’s shift supervisor in periods where there is no shift supervisor
• Performs other duties as may be assigned, such as:
  • scheduling of on-line posting batch jobs
  • uploading/downloading of payment files for external Bank clients
  • modifying job parameters for special requests
  • supporting actual and simulated disaster recovery activities

Other details: 

Unit: Information Technology Group 
Rank: Rank & File 
Location: Metropark, Pasay

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