CONTACT CENTER PHONE BANKING OFFICER, VOICE OPERATIONS TEAM 5
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Position Title: Contact Center Phone Banking Officer
Role Opportunities:
- Candidate will have the opportunity to exercise analytical and problem-solving skills
- Deliver world class customer service
- Expand network by collaborating with other teams
Job Summary:
- Provide world class customer service over the phone
- Respond to customer concerns and inquiries
- Ensures that the prescribed targets are achieved
- Recognizes, documents, and alerts the team leader of the trends in customer calls
Qualifications:
- Graduate of Business Course or related courses
- Experience in Customer Service or Contact Center is a plus
- Must have at least 1 year of banking related experience
- Must have exceptional analytical skills
- Must have exceptional verbal and written communications skills
Other Details:
- Unit: CBS - Operations Group | Customer Engagement Division | Voice Operations Department
- Rank: Junior Officer
- Location: Metropark, Pasay