CUSTOMER SERVICE ASSISTANT, CUSTOMER SERVICE SECTION
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Position Title: Customer Service Assistant
Job Summary:
The Customer Service Assistant (CSA) reports to the Head of the ITG-SMO-OD-IRD-CSS. He is responsible for providing first-level support for simple to medium I.T. related incidents, requests and queries from computerized systems users of the Bank. Works on resolving incidents, requests and queries at the soonest possible time. If needed, escalates unresolved incidents, requests and queries to more experienced Customer Service Officers (CSOs)/CSAs and/or to the appropriate support teams.
Qualifications:
- Bachelor's Degree in Information Technology or other related courses
- Basic knowledge in IT related incidents (software/hardware)
- Familiar with MS Office application (Excel, Access - a plus)
- Familiar reporting tool an advantage (Managed Engine familiarity - also an advantage)
Other Details:
Rank: Rank and File
Unit: Information Technology Group
Locations: Metropark Pasay