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Channel Manager

Channel Manager, Channel Development

JOB SUMMARY:
 

Owns specific journeys in digital retail channels and is responsible and accountable for the end-to-end design and development activities for retail digital channels. Ensures new features and enhancements provide value to customers, compliant to guidelines, are based on customer-centric designs and are delivered on time.

Channel Development

  • Captures scope, relevant business value of asks and helps in prioritization of projects in the roadmap accordingly
  • Prepares Requests for System Change (RSCs), including documentation of business requirements and proposes high-level flows
  • Creates UI wireframes/ prototypes based on the most customer-centric flows
  • Reviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured
  • Creates workplan in coordination with various partners like IT, Fraud, Infosec and ensures timely implementation
  • Participates in user research activities/ surveys to ensure alignment of requirements with customer needs and desires.
  • Develops policies and procedures related to digital retail channels
  • Coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks;
  • Prepares requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.
  • Assists Channel Development Lead in coordinating with other business units and external strategic partners to develop new features or major enhancements
  • Prepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured
  • Conducts and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting
  • Conducts trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implemented
  • Prepares pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancements
  • Assists Channel Development Lead in implementing pilot program
  • Monitors transaction and user experience after project implementation

Risk Management & Compliance

  • Participates in the regular review, monitoring and assessment of the business unit’s process, risk and controls
  • Reports potential and actual risk events effectively and in a timely manner
  • Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG, Operations) until closed

Strategic Planning, Budgeting, Administration

  • Recommends business and market research (business environment analysis, competitive benchmarking, technology scanning, etc.)
  • Familiar with analytics tools and can make suggestions based on data
  • Spearheads special projects for the business unit, as assigned by the Department Head or Channel Development Lead
  • Supports Platform Management in resolution of issues, marketing activities
  • Acts as Audit, Compliance, Budget, or HR/Training Coordinator, or point of contact for initiatives where business unit requires representation
  • Serves as back-up of other Channel Managers or the Channel Development Lead

QUALIFICATIONS :

  • At least a Bachelor’s degree in Business, Finance, or Information Technology course
  • Certifications in relevant topics (user experience, design thinking/ human centered design, project management, agile delivery, etc.)
  • At least 2 years relevant work experience in e-commerce, fintech, telco, FMCG, or banking set-up
  • Future-looking, tech and digital trends enthusiast
  • With product or channel development, user experience design, user interface (UI/UX), or agile project management experience
  • Creative and with good communication, presentation & negotiation skills
  • Attention to detail and can express thoughts systematically & clearly
  • Proficient and skilled in digital tools (Excel, Powerpoint, Word, Jira, Figma, Draw.io, Google Analytics, PowerBI, or equivalent)

 

OTHER DETAILS:

Unit: Consumer Business Sector/ Digital Channels and Management Department

Work Location: MCC Center Ayala Avenue, Makati City

 

 

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