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Channel Manager

JOB SUMMARY :
 

Responsible for end-to-end design and development activities for retail digital channels. Ensures new features and enhancements are based on customer-centered designs and are delivered on time.

 

Channel Development

  • Prepares Requests for System Change (RSCs), including documentation business requirements and high-level flows
  • Reviews User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured
  • Participates in user research activities to ensure alignment of requirements with customer needs and desires
  • Develops policies and procedures; reviews ITG documentation in UAT and production implementation, etc.; coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks;
  • Prepares requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.
  • Assists Channel Development Lead in coordinating with other business units and external strategic partners to develop new features or major enhancements
  • Prepares and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured
  • Conducts and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting
  • Conducts trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implemented
  • Prepares pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancements
  • Assists Channel Development Lead in implementing pilot program
  • Monitors transaction and user experience after project implementation

Risk Management & Compliance

  • Participates in the regular review, monitoring and assessment of the business unit’s process, risk and controls
  • Reports potential and actual risk events effectively and in a timely manner
  • Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG, Operations) until closed

 

Strategic Planning, Budgeting, Administration

  • Recommends business and market research (business environment analysis, competitive benchmarking, technology scanning, etc.)
  • Spearheads special projects for the business unit, as assigned by the Department Head or Channel Development Lead
  • Acts as Audit, Compliance, Budget, or HR/Training Coordinator, or point of contact for initiatives where business unit requires representation
  • Serves as back-up of other Channel Managers or the Channel Development Lead

 

QUALIFICATIONS :

  • At least a Bachelor’s degree in Business, Finance, or Information Technology course
  • Certifications in relevant topics (user experience, design thinking/human centered design, project management, agile delivery, etc.)
  • At least 2 years relevant work experience in e-commerce, fintech, telco, FMCG, or banking set-up
  • With product or channel development, user experience design, or agile project management experience
  • With good communication, presentation & negotiation skills
  • Can express thoughts systematically & clearly
  • Proficient in basic software skills (Excel, Powerpoint, Word, etc.)
  • Familiarity with design thinking, agile delivery principles

OTHER DETAILS :

Unit: Consumer Business Sector/ Digital Channels  and Management Department

Work Location: MCC Center Ayala Avenue, Makati City

 

 

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