Collections Inbound and Resolutions Officer (Home and Auto Loans)

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Position Title: Collections Inbound and Resolutions Officer (Home and Auto Loans)

Job Summary:  

The role is responsible for management of issues raised by customers and ensures that the highest level of customer satisfaction is given thru efficient management of complaints resolutions through various forms of correspondences.  The role is also tasked to ensure that customer issues and requests are addressed timely and all communications to customers adhere to the policies set by the Department and Corporate Communications. The role will also entail continuous effort to improve customer satisfactions and complaints reduction.

The role is also responsible for overseeing and managing the performance of Collections Inbound and Resolutions Specialists handling car and home loan accounts. They will also be assigned to oversee the performance of Collections Strategies and Innovations Back-office Associates assigned to Inbound and Resolutions Unit. 

 Role Exposure:

• Level up your analytical orientation, assessment, and complaints resolution skills
• Sharpen your learning curve and enhance your professional network

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course.
• At least 2 years experience in collections, preferably from a credit card company or bank.
• With at least 2 years experience in dealing with external customers who have varying requirements an advantage.
• Should have 1-2 years people management experience.
• Exposure to complaints management process/procedures.

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector – Credit Operations Group

Location: MetroPark, Pasay City